Calan DVS Service Update – 29th June 2020
As a result of the latest announcements from Welsh Government, Calan DVS are today gradually opening our centres which have been closed since 23rd March as a result of the COVID19 measures and restrictions. The gradual process of opening our centres to full capacity will be conducted over 3 phases during July, August and September; further information on phases 2 and 3 will be provided towards the end of July. All of the phases are subject to change dependant on updated Government guidelines.
From Monday 29th June, our centres will re-open offering emergency and essential appointments only.
Emergency and essential appointments are for individuals who require face to face support as opposed to remote support, this could be as a result of a situation at home which has escalated and an individual is at high risk. These appointments are also available for individuals who are unable to access remote support via online platforms or over the phone.
This list is not exhaustive, please contact our centres if you require face to face support and to pre-book an appointment where possible. Pre-booked appointments will enable us to ensure we do not exceed the maximum capacity for each of our centres to maintain social distancing measures.
Outside of the above hours, staff will continue to work from home and will offer remote support.
Our Specialist Support workers will continue to provide accommodation via our refuges and 1-2-1 support, these can be held either in refuge or at one of our centres.
For those who are unable to schedule an appointment, our services in Bridgend and Neath will operate a Drop-in service once a week. Please contact the local centres for further information.
Group work will continue to be delivered via online platforms where appropriate during July, this will be reviewed as part of the Phase 2 gradual process.
External partner meetings:
Meetings with external partners will continue to be attended via online platforms during July, this will be reviewed as part of the Phase 2 gradual process.
Calan’s Safety Measures
During the past 3 weeks, Calan has been working hard to ensure that everyone who works from and who visits our centres feel safe. We have carried out risk assessments in each of our centres and refuges and implemented appropriate processes and measures to ensure we are able to maintain social distancing.
What changes you will see when visiting our centres:
- All centres are marked with 2 metre markers on the floors.
- All centres have appropriate signage displayed including guidance on hand washing, hygiene and PPE.
- All centres have hand sanitiser stations.
- All centres have a supply of PPE available to individuals attending appointments and for staff where 2 metre social distancing cannot be adhered to.
- All centres have a dedicated PPE area.
- All centres have dedicated waste bins and bags to enable safe disposal of PPE.
- All centres have been deep cleaned ready for returning to work.
- All centres will be cleaned at the end of every working day and the time increased to ensure that all high contact areas are disinfected and cleaned to the required standards.
- All staff have received reintroduction to work online training which includes their roles and responsibilities for their health and wellbeing, safety and additional areas of responsibility.
- All staff have received a return to work guidance document to ensure they have the handbook to refer to.
- All landlords in communal buildings have worked with us to ensure there is a one way system in place in the main areas of the building and appropriate hand sanitiser stations and signage are displayed.
How you can help:
- Please call our centres to pre-book an appointment where it is possible to do so.
- Please only bring children to appointments if you have no support with childcare.
- Please ensure you follow Government Guidelines on monitoring your health and the signs and symptoms of COVID19 and those around you. If you are symptomatic, please follow the Government Guidelines and stay at home.