During these uncertain times, Calan Domestic Violence Services are continuing to provide a dedicated service to all that need us. In recent weeks our services have adapted to ensure that we are still able to provide support and safeguard all those accessing and delivering our services during this period. Our teams are providing support remotely via phone, online chats, online group sessions and email.
We are urging everyone to do all they can to keep themselves and those around them safe by following government guidelines.
If you are in need of domestic abuse support, please contact us on any of the below numbers:
- Bridgend: 01656 766139
- Neath Port Talbot: 01639 633580
- South Powys: 01874 625 146
- Ammanford: 01269 597474
- Radnor: 01597 824655
For any other enquiries please email us: firstname.lastname@example.org
During office hours, our phones will be answered by our specialist domestic abuse workers who will provide support and advice.
Outside of these hours please contact: Live Fear Free Helpline on: 0808 80 10 800
If you don’t feel comfortable speak over the phone, you can access the Live Fear Free Live web chat here https://gov.wales/live-fear-free/domestic-abuse-wales
If you are in immediate danger/feel unsafe please contact: 999 The police WILL respond.
You can use the Silent Solution system which enables a 999 mobile caller who is too scared to make a noise, or speak, to press 55 when prompted – to inform police they are in a genuine emergency.
During these uncertain times it is important to focus on your own safety and the safety of others around you, to support you to do this we have included some useful links and guidance for your information.
Mobile apps for safety planning:
Live Fear Free Helpline: 0808 80 10 800
C.A.L.L – Mental health helpline: 0800 132 737
Men’s Advice Line: 0808 80 10 327
- Keep your mobile phone charged at all times.
- Make sure your phone is always with you and that you store all relevant emergency numbers, including helplines stored in your contacts.
Safety in the home
How do I keep myself safe in my home?
If you are living with an abuser:
- Ensure all of your exits are clear and accessible.
- Plan your escape route from the house.
- If you have a spare set of keys, keep them somewhere safe.
- Ensure your mobile phone is on you, fully charged with credit.
- Ensure you set up emergency numbers on speed dial. For silent emergency help, you can dial 999 and then press 55.
- Agree an emergency signal with trusted neighbours such as: Windows open or closed. Lights on or off in a room.
- Pack a bag ready in case of emergency departure, include a phone charger.
- Avoid using heated tools such as straighteners as these can leave you vulnerable.
- Avoid drinking alcohol and be aware of the added risks from consuming alcohol.
If you feel you could be at immediate harm from your abuser:
- Call 999 if you are safe to do so, for silent help, dial 999 and press 55.
- Try your best to stay calm and keep a calm voice.
- Do no retaliate.
- Be aware of areas with potential hazards e.g. stairs and windows.
- Be aware of rooms with weapons e.g. kitchens.
- Prevent the likelihood of being trapped by staying near exits and not locking yourself in rooms
If you no longer live with the abuser.
- Keep doors and windows locked.
- Keep your phone on you at all times.
- Dial 999 if you feel unsafe.
- Ensure you have some level of fire-fighting equipment.
- Security lights.
- Door chains.
How do I keep my children safe in the home?
If you have children in the households.
- Never give your child the responsibility of someone else’s safety.
- Ensure your children know how to dial 999 and they know their own name, address and telephone number.
- Agree a safe space for your children to go to.
- Keep a phone in that space if possible and put a lock on the inside of the door.
- Share the escape route and plan with your children, including the place of safety to go to once outside of the home.
- Agree a safe space for your children to head to if you get separated.
- Pack bags for your children in-case of emergency departure – include their favourite things.
If at anytime you are concerned for yours and anyone else’s safety – ring 999. REMEMBER: OUR STAFF ARE STILL HERE TO SUPPORT YOU.