A day in the life of an Area Service Manager
My role within Calan DVS is to support projects across Neath Port Talbot at an Operational Level. I manage four projects within Neath Port Talbot and the purpose of my role is to ensure that all front line staff have the resources and training to complete their roles and that we are working alongside other organisations to produce a multi-agency approach to services across the area. The four projects that I oversee are Floating Support for those in the community, two refuges for women and children fleeing abuse, Inspiring Families for families wanting to stay together and the Marac Coordinator who is responsible for the coordination of multi agency meetings of high risk cases.
There is no typical day in the life of a Service Manager or any of the roles within Calan DVS. Working with victims in high risk situations requires services to be reactive. I find my Monday mornings start by reviewing the upcoming meetings, appointments and deadlines of the week and then filling in the gaps with visiting the various projects and providing support to the team.
The role of a Service Manager involves a lot of networking and co working with other agencies, this is vital when supporting individuals to ensure that they are at the heart of everything we do. Multi-agency working enables best practices to be shared and a consistent approach to support service users across the area. The information from multiagency meetings is then use to shape the service that Calan DVS provide and this is achieved by offering the opportunity for front line staff and service users to provide feedback on operations. This feedback enables me to iron out any wrinkles and provide a service process that is not only suitable for service users but is user friendly for frontline staff.
Services are continuously changing to meet the needs of service users and therefore processes are always being tweaked. Alongside implementing operational services and overseeing the running of these, my day will also include one to ones with each team member, regular team meetings with frontline staff and operational meetings with senior managers to encourage information sharing across projects and to bring the teams from different projects together.
Another major part of my role is data collection and report writing. Providing data on the services we offer is important to analyse current services and support effective changes within Calan DVS to continue to better the services that we offer.
As mentioned at the beginning, no two days are ever the same as the needs of service users are Calan DVS’s main priority and a typical ‘day in the life of an Area Service Manager’ is reacting to each situation as it arises in a proactive and efficient way.